How do I return my items?
If you are not completely satisfied with your order, please visit our Returns & Exchanges page and follow the steps to set up a return.
- Please include your full name and order number within the returns package.
- If you would like an exchange, include the changes you would like made to your order.
To qualify for a refund or exchange:
- Items must be unwashed and unworn (apart from trying on).
- All tags, clips, and packaging must be included in the polybag.
- Items must not be from our Last Chance collection.
- Please Note: Underwear is NON-RETURNABLE.
Items that do not meet these requirements are not eligible.
Please note we are not responsible for paying any customs charges (import duty or tax) on any returns. You will be responsible for all costs and charges associated with returning your order. We recommend you return your order via a tracked shipping method, or request a proof of postage receipt, as we cannot refund/exchange lost returns.
Orders sent back to the warehouse after the 35 day exchange or refund window has passed will be returned to the customer.